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Help Center

See below for our most commonly asked questions and answers

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

General Equipment Information

As a beginning player, should I choose Rec Paddle, a Combo or Pro Special Paddle, or have one custom-made to suit my own style of play?

How does an all-wood blade differ from one made with Carbon or other synthetic fiber?

How do I choose the right rubber for my style of play?

What sponge thickness should I choose for my rubber?

What is a high tension rubber?

How often should I change my rubber sheets?

Can I change the rubber myself? How?

Should I use a Rubber Cleaner?

Ordering & Returns

Do you charge sales tax?

Does Paddle Palace price match?

How long will it take to get my package?

What is the return policy?

Can I return my custom-assembled paddle?

Can I return the shoes or clothing I purchased?

Shipping Info

How much is shipping? (hint... it's FREE for orders over $75)

How much is international shipping?

How long will it take to get my package?

What are the costs/details for shipping a table?

What's the cost of shipping a Robot?